Regen Physio
Regen Physio, a growing physiotherapy network across the UK, needed a modern and efficient digital infrastructure to support its expanding operations.
Case Study: Transforming Regen Physio’s Digital Infrastructure
Client: Regen Physio
Industry: Healthcare/Physiotherapy
Services Provided: Website Development, CRM Automation, Contact Centre Setup, Web Services Management, SEO & Google Ads
The Challenge
Regen Physio, a growing physiotherapy network across the UK, needed a modern and efficient digital infrastructure to support its expanding operations. Their key priorities included:
- A user-friendly website to improve patient engagement and online bookings
- Seamless integration between their clinical system (Cliniko) and CRM (Monday.com)
- A reliable contact centre solution to manage high volumes of inbound queries
- Ongoing digital marketing support to boost their online visibility and patient acquisition
Our Solution
We developed a fast, responsive, and intuitive website tailored for patient conversion. Built with performance and accessibility in mind, the new site reflects Regen’s brand identity while providing an effortless booking experience for users.
We created a robust automation pipeline between Cliniko and Monday CRM, enabling real-time syncing of appointments, patient data, and task assignments. This dramatically reduced manual input and operational friction, freeing up staff to focus on care delivery.
To support multi-location operations, we implemented a cloud-based contact centre solution that includes:
- Call answering & routing
- Webchat with chatbot functionality
- Intelligent escalation paths for out-of-hours support
Our team continues to manage their web hosting, performance monitoring, and security. We also provide SEO strategy and Google Ads management to help them reach new patients through search engines and paid campaigns.
The Impact
- Website engagement has improved with higher session duration and lower bounce rates
- CRM automation has cut admin time significantly and improved team coordination
- The contact centre now handles queries efficiently, increasing patient satisfaction
- Ongoing SEO and PPC efforts are driving steady growth in organic and paid lead generation
Testimonial
"As a physiotherapy company, we’re always striving to stay at the forefront of treatment and service delivery. When we explained our ambitions to SNAVEUK, it became clear that the software we were using didn’t just fail to support our goals — it was actively holding us back. We were wasting hours each week trying to make sense of multiple disconnected systems, rather than focusing on improving the business.
Thanks to MSNAVEUK, we now have fully integrated software that gives us meaningful, actionable data to help shape the future direction of the company. Their solutions have transformed key areas such as our booking process, automated critical admin tasks, and even improved areas like SEO. Partnering with SNAVEUK has been a genuinely transformative step for our business.”
Nick Dodson COO RegenPhysio Ltd